Conditions

Prices

All prices are given in EUR and include value added tax VAT. Prices are confirmed for the ordering day and can change daily without previous notice. Prices marked as »instead of« are reccomended retail selling prices of articles in our shops.

Orders-Buyers guide

  1. Orders can be placed 7 days a week/ 24 hours a day.  Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced you want to purchase the items in the shopping cart, click on »order«.  If this is the first time you are buying at our online store, you will have to click on »create account«. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«. The confirmation of your purchase will be immediately sent to your email address.  If you do not wish to register, you can also place your order via email info@on-line.si or telephone +386(0)45805 740  
  2. Order confirmed-contract made  The seller looks through the order in 72 hours, checks delivery and confirms or refuses the order with a given reason. The seller reserves the right to call the purchaser on his phone number.By order confirmation, the seller informs the purchaser of possible delivery time by email.
  3. Product dispatched  The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.

Payment & Delivery

  • cash on delivery  (Croatian and Slovene customers only)

Payment for orders, destined to non-Slovenian addresses must be made by:

  • bank transfer
  • payment by credit card (Visa & Mastercard)
  • payment via PayPal

* Notice: Cash discount (items with price marked as “Cash price”) AND items with promotional discount will be reduced by 4%, when using  PayPal payment.

When an order is placed, we will send you an email with all the necessary payment details.

  • In the case of bank transfer the purchaser – after confirmation of purchase- receives invoice via email. The goods are shipped after receiving payment confirmation or after receiving funds at the account of the seller.
  • In the case of payment by credit card, the goods are shipped to the purchaser the next business day. 

We guarantee prompt delivery (for all locations outside Slovenia within 3-5 business days) of all ordered items that are in stock. All items that are marked with a shopping cart during the process of your online purchase are at the moment in stock at our store. An exception may occur, if there are several orders of the last existing items.  In this case, the priority in delivery has the first order received. Of course we will do our best to deliver all other orders as well. 

Delivery to Croatia will be made in 2 business days max (except islands – 3 business days). of all ordered items that are in stock.  

The delivery of ordered goods is executed by our contracting partner  DPD . All orders will be shipped the same or the next working day (under the condition, the items are in stock). Shipping is not available on Saturdays, Sundays and on holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’comments’’ located at the bottom of the order.   Delivery is done to the address you have stated with your registration or order. In case you are not at home at the delivery time, the deliverer will arrange with you another time of delivery without extra cost. In case we run out of stock, we will let you know immediately and suggest other similar products or will let you know of the possible delivery time for the ordered items. It is also possible to collect the ordered products personally at our shop

The cost of delivery for orders under 200 EUR is 10 EUR, and for orders higher than 200EUR delivery is FREE. These prices are given only for EU.  

The cost of delivery to Croatia for orders under 50 EUR is 5 EUR, and for orders higher than 50EUR delivery is FREE. These prices are given only for Croatian customers.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (On-Line d.o.o.,  Breznica 1, 4274 Žirovnica, info@on-line.si, Phone number: + 386 4 5805 740) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form at the bottom, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

The contract resignation form for purchased items:

 

To: On-Line d.o.o., Breznica 1, 4274 Žirovnica  info@on-line.si

I/we (*) hereby revoke the contract concluded with me/us (*) for the purchase of the following goods (*)/the performance of the following service (*):

Ordered on (*) received at (*):

Name of Consumer:

Consumer’s address:

Consumer’s signature (only for notification on paper):

Date:

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return of Damaged Goods

In case the goods are damaged, its content is missing or is showing the signs of being open; the purchaser has to initiate the procedure of complaint at the contracting business partner for delivery, namely DPD. Together we will make sure that the complaint will be solved as quickly as possible. 

Complaint

If the goods do not have features that the seller explicitly promised, if the seller sent the wrong product, the wrong quantity, color, or if goods otherwise deviate from the purchaser’s order, the purchaser is entitled to claim the goods. After prior agreement with the seller, the goods can be returned by post or be brought to the store personally. 

Warranty

The manufacturer is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the manufacturer or their authorized service center. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller. 

The manufacturer is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item. The purchaser may also exercise the warranty from the seller, but even in this case the provision of the preceding paragraph is valid.

Damaged or defective goods

Consumer protection laws define damaged or defective goods as:

  • Goods that do not have the necessary characteristics for their normal use;
  • Goods that do not have the necessary characteristics for a particular use – such use is known to the seller – for which purchase was done;
  • Goods that do not have the characteristics and features that were explicitly or implicitly agreed and defined for them;
  • Goods that do not match the samples or models, unless the sample has been displayed for informative purposes only.

Managing the damaged or defective goods

The buyer is obliged to inform us about the potential damage or defects using a detailed description within a statutory time period. He/she must also enable us to inspect the damaged or defective item. Please use this form to report damaged or defective goods.

The right to exercise any errors in goods is governed by the Slovenian ZVPot (consumer protection) law.

Warranty

The manufacturer is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the manufacturer or their authorized service center. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller.

The manufacturer is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item. The purchaser may also exercise the warranty from the seller, but even in this case the provision of the preceding paragraph is valid.

Gift Vouchers

Redeeming a Gift Voucher:

  • Inside your shopping cart, featuring the selected item, you will find a box to enter gift voucher code.
  • Enter the ten-digit gift code, which can be found on the back of your gift voucher, into the code/certificate box
  • By clicking the button to the right, the gift voucher is activated
  • If the code is correct, the system will automatically deduct the amount of gift voucher from the sum total of your order
  • If the code is not correct, the system will notify you, that the code you entered is incorrect.

*  You can use several gift vouchers for an individual purchase. Substituting gift vouchers for cash is not possible. In some cases, gift vouchers cannot be combined with promotional codes. Gift vouchers are valid for 12 months after issue date and they can be redeemed within that time.

Promotional codes

Redeeming a promotional code:

  • Inside your shopping cart, featuring the selected item, you will find a field to enter the promotional code
  • Enter the promotional code into the code/certificate box
  • By clicking the button to the right you activate the code
  • If the code is correct, the system will automatically take into account the discount represented by the entered code
  • If the code is not correct, the system will notify you, that the code you entered is incorrect.

Only one promotional code can be used for an individual purchase. Some promotional codes cannot be combined with gift vouchers.

* promotional codes are not eligible for products with “instead of” price except for codes that are valid for entire purchase.

Complaints and disagreements

The seller respects the existing consumer protection laws. The seller shall confirm within 5 working days that they had received the complaint and will inform the customer about the procedure.

The provider is aware that the essential characteristic of a consumer dispute, especially when solving the case in court, is the asymmetry between the value of the claim and the costs that are caused by resolving the dispute. This is also the major reason to avoid any procedures in court. Therefore, the provider should do its best to solve any dispute using a mutual agreement.

In case of an issue, the buyers are encouraged to contact the seller company On-Line  d.o.o., on the telephone +386 4 5805 740 or via e-mail address info@on-line.si. Appeals must be submitted via email address info@on-line.si or in writing at the company headquarters: On-Line d.o.o., Breznica 1, 4274 Žirovnica.

Out-of-court settlement of consumer disputes

In accordance with legal norms, company On-Line d.o.o. does not recognize any extra-judicial settler of consumer disputes as being responsible for resolving the disputes, which the consumer can trigger in accordance with the Act on the extra-judicial settlement of consumer disputes.

In accordance with EU regulation No. 524/2013 of the European Parliament, the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 in Directive 2009/22 / EC, the company On-Line d.o.o. presents a website link to the platform for online dispute resolution (ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.