Terms & Conditons

Conditions

Prices

All prices
are given in EUR and include value added tax VAT. Prices are confirmed for the
ordering day and can change daily without previous notice. Prices marked as
»instead of« are reccomended retail selling prices of articles in our
shops.

Orders-Buyers guide

  1. Orders can be placed 7 days a
    week/ 24 hours a day. 
     Before you place your order, you can modify
    the contents of your shopping cart. You can add additional items, modify
    the amount of items, or delete items. When you are convinced you want to
    purchase the items in the shopping cart, click on »order«. 
    If this is the first time you are buying at our online store, you will
    have to click on »create account«. If you have already registered, just
    enter your email address and your password. As a registered user, you will
    be able to review your orders. Check if your delivery-address and
    telephone number is correct, as they will be needed for the purpose of
    communication at the delivery of goods. In the menu delivery you can check
    the cost of delivery. Confirm your purchase by clicking »confirm order«.
    The confirmation of your purchase will be immediately sent to your email
    address. 

    If you do not wish to register, you can also place your order via
    email 
    info@on-line.si or telephone +386(0)45805
    740

     

  2. Order confirmed-contract
    made 

    The seller looks through the order in 72 hours, checks delivery and
    confirms or refuses the order with a given reason. The seller reserves the
    right to call the purchaser on his phone number.By order confirmation, the
    seller informs the purchaser of possible delivery time by email.
  3. Product dispatched 
    The seller packs and dispatches product(s) in promised time together with
    the original receipt, users’ manual and warranty.

Payment & Delivery

  • cash on delivery 
    (Croatian and Slovene customers only)

Payment for
orders, destined to non-Slovenian addresses must be made by:

  • bank transfer
  • payment by credit
    card (Visa & Mastercard)
  • payment via PayPal

* Notice: Cash discount
(items with price marked as “Cash price”) AND items with
promotional discount will be reduced by 4%, when using  PayPal payment.

When an
order is placed, we will send you an email with all the necessary payment
details.

  • In the case of bank transfer
    the purchaser – after confirmation of purchase- receives invoice via
    email. The goods are shipped after receiving payment confirmation or after
    receiving funds at the account of the seller.
  • In the case of payment by
    credit card, the goods are shipped to the purchaser the next business
    day. 

We guarantee
prompt delivery (for all locations outside Slovenia within 3-5 business days)
of all ordered items that are in stock. All items that are marked with a
shopping cart during the process of your online purchase are at the moment in stock
at our store. An exception may occur, if there are several orders of the
last existing items.  In this case, the priority in delivery has the first
order received. Of course we will do our best to deliver all other orders as
well. 

Delivery to
Croatia will be made in 2 business days max (except islands – 3 business days).
of all ordered items that are in stock.  

The delivery of ordered goods is executed by our contracting
partner  DPD . All orders will be shipped
the same or the next working day (under the condition, the items are in stock).
Shipping is not available on Saturdays, Sundays and on holidays. In case you
have any special requests you are kindly asked to note them down in the section
‘’comments’’ located at the bottom of the order.  

Delivery is done to the address you have stated with your registration or
order. In case you are not at home at the delivery time, the deliverer will
arrange with you another time of delivery without extra cost. In case we run
out of stock, we will let you know immediately and suggest other similar
products or will let you know of the possible delivery time for the ordered
items. It is also possible to collect the ordered products personally at our
shop

The cost of
delivery for orders under 200 EUR is 10
EUR, and for orders higher than 200EUR delivery is FREE. These prices are given only for
EU.  

The cost of
delivery to Croatia for orders under 50 EUR is 5
EUR, and for orders higher than 50EUR delivery is FREE.
These prices are given only for Croatian customers.

Right to cancel

You have the
right to cancel this contract within 14 days without giving any reason.

The
cancellation period will expire after 14 days from the day on which you
acquire, or a third party other than the carrier and indicated by you acquires,
physical possession of the last good.

To exercise
the right to cancel, you must inform us (On-Line d.o.o.,  Breznica 1, 4274 Žirovnica, info@on-line.si,
Phone number: + 386 4 5805 740) of your decision to cancel this contract by a
clear statement (e.g. a letter sent by post, fax or e-mail). You may use the
model cancellation form at the bottom, but it is not obligatory. To meet the
cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period
has expired.

The contract
resignation form for purchased items:

 

To: On-Line d.o.o., Breznica 1, 4274 Žirovnica 
info@on-line.si

I/we (*) hereby
revoke the contract concluded with me/us (*) for the purchase of the following
goods (*)/the performance of the following service (*):

Ordered on (*)
received at (*):

Name of Consumer:

Consumer’s
address:

Consumer’s
signature (only for notification on paper):

Date:

Effects of cancellation

If you
cancel this contract, we will reimburse to you all payments received from you,
including the costs of delivery (except for the supplementary costs arising if
you chose a type of delivery other than the least expensive type of standard
delivery offered by us). We may make a deduction from the reimbursement for
loss in value of any goods supplied, if the loss is the result of unnecessary
handling by you. We will make the reimbursement without undue delay, and not
later than – (a) 14 days after the day we receive back from you any goods
supplied, or (b) (if earlier) 14 days after the day you provide evidence that
you have returned the goods, or (c) if there were no goods supplied, 14 days
after the day on which we are informed about your decision to cancel this
contract. We will make the reimbursement using the same means of payment as you
used for the initial transaction, unless you have expressly agreed otherwise;
in any event, you will not incur any fees as a result of the reimbursement.

We may
withhold reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the earliest.

You shall
send back the goods or hand them over to us without undue delay and in any
event not later than 14 days from the day on which you communicate your
cancellation from this contract to us. The deadline is met if you send back the
goods before the period of 14 days has expired.

You will
have to bear the direct cost of returning the goods.

You are only
liable for any diminished value of the goods resulting from the handling other
than what is necessary to establish the nature, characteristics and functioning
of the goods.

Return of Damaged Goods

In case the
goods are damaged, its content is missing or is showing the signs of being
open; the purchaser has to initiate the procedure of complaint at the
contracting business partner for delivery, namely DPD. Together we will make
sure that the complaint will be solved as quickly as possible. 

Complaint

If the goods
do not have features that the seller explicitly promised, if the seller sent
the wrong product, the wrong quantity, color, or if goods otherwise deviate
from the purchaser’s order, the purchaser is entitled to claim the goods. After
prior agreement with the seller, the goods can be returned by post or be
brought to the store personally. 

Warranty

The
manufacturer is in compliance with the law obliged to provide the purchaser a
guarantee for the proper functioning of the purchased goods. The purchaser can
claim the warranty directly at the manufacturer or their authorized service
center. The purchaser can claim the warranty with a warranty certificate and
the receipt of the seller. 

The
manufacturer is obliged to perform warranty service within 45 days of receiving
the goods, or otherwise, replace the item with another equivalent intact item.
The purchaser may also exercise the warranty from the seller, but even in this
case the provision of the preceding paragraph is valid.

Damaged or defective goods

Consumer
protection laws define damaged or defective goods as:

  • Goods that do not have the
    necessary characteristics for their normal use;
  • Goods that do not have the
    necessary characteristics for a particular use – such use is known to the
    seller – for which purchase was done;
  • Goods that do not have the
    characteristics and features that were explicitly or implicitly agreed and
    defined for them;
  • Goods that do not match the
    samples or models, unless the sample has been displayed for informative
    purposes only.

Managing the damaged or defective goods

The buyer is
obliged to inform us about the potential damage or defects using a detailed
description within a statutory time period. He/she must also enable us to
inspect the damaged or defective item. Please use this form to report damaged or defective
goods.

The right to
exercise any errors in goods is governed by the Slovenian ZVPot (consumer
protection) law.

Warranty

The
manufacturer is in compliance with the law obliged to provide the purchaser a
guarantee for the proper functioning of the purchased goods. The purchaser can
claim the warranty directly at the manufacturer or their authorized service
center. The purchaser can claim the warranty with a warranty certificate and
the receipt of the seller.

The
manufacturer is obliged to perform warranty service within 45 days of receiving
the goods, or otherwise, replace the item with another equivalent intact item.
The purchaser may also exercise the warranty from the seller, but even in this
case the provision of the preceding paragraph is valid.

Gift Vouchers

Redeeming a
Gift Voucher
:

  • Inside your shopping cart,
    featuring the selected item, you will find a box to enter gift voucher
    code.
  • Enter the ten-digit gift code,
    which can be found on the back of your gift voucher, into the
    code/certificate box
  • By clicking the button to the
    right, the gift voucher is activated
  • If the code is correct, the
    system will automatically deduct the amount of gift voucher from the sum
    total of your order
  • If the code is not correct, the
    system will notify you, that the code you entered is incorrect.

*  You
can use several gift vouchers for an individual purchase. Substituting gift
vouchers for cash is not possible. In some cases, gift vouchers cannot be
combined with promotional codes. Gift vouchers are valid for 12 months after
issue date and they can be redeemed within that time.

Promotional codes

Redeeming a
promotional code:

  • Inside your shopping cart,
    featuring the selected item, you will find a field to enter the
    promotional code
  • Enter the promotional code into
    the code/certificate box
  • By clicking the button to the
    right you activate the code
  • If the code is correct, the
    system will automatically take into account the discount represented by
    the entered code
  • If the code is not correct, the
    system will notify you, that the code you entered is incorrect.

Only one
promotional code can be used for an individual purchase. Some promotional codes
cannot be combined with gift vouchers.

*
promotional codes are not eligible for products with “instead of
price except for codes that are valid for entire purchase.

Complaints and disagreements

The seller
respects the existing consumer protection laws. The seller shall confirm within
5 working days that they had received the complaint and will inform the
customer about the procedure.

The provider
is aware that the essential characteristic of a consumer dispute, especially
when solving the case in court, is the asymmetry between the value of the claim
and the costs that are caused by resolving the dispute. This is also the major
reason to avoid any procedures in court. Therefore, the provider should do its
best to solve any dispute using a mutual agreement.

In case of
an issue, the buyers are encouraged to contact the seller company On-Line  d.o.o., on the telephone +386 4 5805 740 or
via e-mail address info@on-line.si. Appeals must be submitted via
email address info@on-line.si or in writing at the company headquarters: On-Line
d.o.o., Breznica 1, 4274 Žirovnica.

Out-of-court settlement of consumer disputes

In
accordance with legal norms, company On-Line d.o.o. does not recognize any
extra-judicial settler of consumer disputes as being responsible for resolving
the disputes, which the consumer can trigger in accordance with the Act on the
extra-judicial settlement of consumer disputes.

In
accordance with EU regulation No. 524/2013 of the European Parliament, the
Council on online dispute resolution for consumer disputes and amending
Regulation (EC) No. 2016/2004 in Directive 2009/22 / EC, the company On-Line
d.o.o. presents a website link to the platform for online dispute resolution
(ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.